Refund Policy

 

At Caveem, we offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by valid proof of purchase (e.g., order confirmation email or receipt)

Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products
  • Gift cards
  • Health and personal care items that have been opened or used (e.g., razors)

How to Start a Return

To initiate a return, please contact our customer service team at support@caveem.com. Be sure to include:

  • Your order number
  • Reason for the return
  • Photos of the product (if applicable)

Once your return request is approved, we will provide you with return instructions and a shipping label (if eligible). Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again
  2. Then contact your credit card company—it may take some time before your refund is officially posted
  3. Next, contact your bank—there is often some processing time before a refund is posted

If you’ve done all of this and you still have not received your refund, please contact us at support@caveem.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at support@caveem.com.

International Returns

For international orders:

  • Return shipping costs and any applicable customs duties are the responsibility of the customer
  • We recommend using a trackable shipping service or purchasing shipping insurance—we cannot guarantee that we will receive your returned item