Shipping Policy
Shipping Origin
All orders are shipped from our warehouse in Hong Kong. We offer standard and expedited shipping options at checkout.
Shipping Destinations
We ship to most countries worldwide, including:
- United States
- Canada
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Australia
- Singapore
- Japan
- South Korea
However, due to import restrictions, we are unable to ship to the following countries/regions:
- North Korea
- Iran
- Syria
- Cuba
- Sudan
- Russia
- Belarus
(This list may change based on international regulations.)
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and shipping method. All fees are shown before order confirmation.
Estimated Delivery Times
- Hong Kong (Domestic): 2–5 business days
- Asia: 7–14 business days
- United States & Canada: 10–18 business days
- Europe (e.g. UK, Germany, France, Italy, Spain): 10–21 business days
⚠️ Please note: Actual delivery times may vary due to customs clearance, carrier delays, public holidays, or unforeseen circumstances.
Customs and Import Duties
For international shipments, customers are responsible for any customs duties, VAT, taxes, or import fees charged by the destination country. These fees are not included in our product or shipping prices.
We advise you to check your local import policies before placing an order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
If you need help tracking your order or have any questions, feel free to contact us at support@caveem.com.